Removals Zone

I would strongly caution anyone considering this company based on their low quote — in my case, £207.50 quickly turned into £433.50. What initially seemed like a competitive deal soon felt like a bait-and-switch.

The movers themselves were polite enough and did their job, but it was clear they were under constant micromanagement, with one of them glued to the phone with the office throughout the move. Before even receiving a quote, I provided full details of all items needing transport. Yet, on the day, I was told not everything would fit into the van. This seemed conveniently timed to justify a second trip (and added charges), though only a few items were “left over” — and there was clearly still space.

I was also charged £15 per floor, totalling £60, because one item supposedly didn’t fit in the lift, despite offering to carry it ourselves. The movers insisted they’d handle it — in hindsight, likely motivated by the added fees.

I was promised a refund of £83 on 19 June 2025, but it’s now been nearly two weeks, and I’m still waiting. Each day brings a different excuse — I’ve been told it’s with the accounts team, with management, etc. I’m now being strung along with empty promises, told it’ll be resolved soon over and over again.

In short, a frustrating experience that left a sour taste. The service was not entirely poor, but the hidden charges, overmanagement, and questionable billing practices make it difficult to recommend.

Move size: 1 Bedroom Flat Service cost: £433

We have used this company a few times and they always have filthy hands so cover your furniture. The last time we used them they completely destroyed my sofa from Laura Ashley. I have been chasing the company for the last 2 months to replace it or reupholster the sofa. I have given them quotes and they have completely ignored both me and my boyfriend.

They are cheap for a reason so don't trust them with any expensive furniture like we did.
I would not recommend them.

Service cost: £75

I have had a bad experience with Removals Zone. The money I paid increased in comparison to the initial quote, as included an extra hour, access to Blackhall tunnel, and a fine which they made me pay immediately, despite it was not my fault. There was a broken van blocking the narrow street. I was told that I would receive the money back after the solicitors appeal to it, but today, after trying to contact the company in three occasions, they have told me they cannot appeal.

I also was asked to leave a good review to Krasi just on the spot, in the middle of the move. I even gave them some tips :(

After the move I realised that two items were missing, again, in despite of them having an insurance, they don't want to take any responsibility about it, or not even trying to trust customers, or to question their staff's ethics.

I feel that someone has taken advantage of an stressful situation. My next step, to report it to the police.

Move size: Studio flat Service cost: £313

I used Removals Zone for my move 2.5 weeks ago, and the two men who came were very polite and professional. However, 3 items - a monitor and some furniture - were broken/damaged during transport. I immediately provided Removals Zone with pictures and details of the items. Since then, I have emailed and called them numerous times, and each time I am told that the person responsible for claims is unavailable and will call me back. They claim to be fully insured, so I don’t understand why it is taking them so long to resolve this issue, and they seem to be simply ignoring me. I feel as though I have been scammed, but I won’t give up.

Move size: 1 Bedroom Flat Service cost: £465

I’m very happy I chose to use Removals Zone - I highly recommend this removal company!
From start to finish it was an A+ service. Roberta in the office went the extra mile; she was friendly, knowledgeable, had great customer service and she made my booking hassle and stress free. The two removal guys were outstanding, they went above and beyond and are extremely amazing at their job! They were polite, very helpful, hardworking and alleviated all the stress of moving! They worked as fast as possible whilst also paying attention to detail - all boxes were marked correctly, in the correct rooms and all fragile items wrapped individually and packed securely..most important of all zero damage! Thank you to all the team at Removals Zone!!

Service cost: £516

We had a complicated move - moving from a large 4 bedroom house, full of stuff. We also hadn't been very well organised before the move, so most of our house was as we usually live it, rather than well organised for the move. We wanted to move over a weekend.


The guys from Removals Zone http://www.removalszone.co.uk/ were superb - each day they arrived punctually, They were exceptionally well organised, but also very polite and friendly at all times, even when we made what might have seemed odd requests in terms of move order. They were also very respectful of both houses - removing shoes whenever possible before walking on carpets, even though they were carrying large items at some speed. They also worked very long to get the work done as requested and didn't complain at all when the amounts to be shifted were more than they expected. We had one exceptionally heavy item of furniture and a fish aquarium, which they managed very professionally.


Everything was well wrapped and labelled and we are now unwrapping and unboxing all of our belongings.

We chose Removals Zonecarefully from other companies. We got two tenders from reputable companies, which were almost exactly the same, and actually less than I had expected. They didn't quibble and honoured their original quote even though I suspect the volume of our stuff was more than they expected. I am therefore delighted to recommend them.

Service cost: £148

Do NOT use this company by all means. Unprofessional and deceptive.

A 7 hours estimation for a packing, moving, disassembling/reassembling service eventually took double the time.

We even made the decision to do the packing ourselves and help with the move because the team's complete lack of interest and apathy. Customer Service later told us that they never asked us to do the packing and help the team. Of course they didn't! Otherwise the service would have taken another 5 extra hours! What an unprofessional estimation we were given.

When we complained they told us that the team had to use a small lift and the van wasn't parked in front of the house. Well, the truth is that the team used a service lift with capacity for four persons and the van was parked exactly three cars distance apart from the house. We even sent them pictures of this. Without a doubt not a valid justification.

Eventually we were offered a discounted fixed price during the service but clearly doesn't compensate the stress and how unexpectedly hard we had to work on the day because we chose the wrong company.

Service cost: £660